Return & Refund Policy

We want you to love your purchase. If you're not entirely satisfied, you can return most items within 14 days of delivery.

Return Conditions

To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, unwashed, with original tags attached, and in its original packaging.

Hygiene Guidelines

To ensure a safe and hygienic shopping experience for everyone, we kindly ask you to follow these guidelines when trying on products:

⚠️ For All Items:

  • Try on products on clean skin after showering.

  • Ensure that makeup, creams, or deodorants do not come into contact with the products.

✅ For Briefs:

  • Try them on only over your own clean, dry underwear.

  • Do not try them on directly on your body.

📦 Preserve Packaging:

  • Keep all original tags and packaging.

This policy ensures every customer receives products in perfectly new and hygienic condition.

We reserve the right to refuse a refund if these guidelines are not followed, or if products are returned damaged or without their original tags and packaging.

How to Start a Return

Contact us at support@milavitsabalkan.store to initiate your return.

Once your return is approved, we'll provide you with all necessary instructions for shipping the item back.

You'll have 14 days to send the item back to us.

🎯 Easy Balkan Returns

For customers in Balkan countries, we offer our special hassle-free return program:

Simple Return Process:

  1. Ship the item back using any local post office

  2. Keep the shipping receipt with the cost

  3. Email us a photo of the receipt at support@milavitsabalkan.store

We Refund:

  • Full item price

    • Your shipping costs (based on receipt)

Example refund:
Item price: €49.70 + Shipping: €3.50 = Total value: €53.20

Return Shipping

Free returns are available for all items, including lingerie.

Please note: any import duties or taxes paid upon delivery are non-refundable.

Damaged or Incorrect Items

If your item is faulty, damaged, or if you received the wrong item, please select the "Damaged or Defective" option when processing your return. Contact us immediately at support@milavitsabalkan.store, and we'll resolve the issue promptly.

Exchanges

We currently do not offer direct exchanges. The fastest way to get the item you want is to return the original item for a refund and place a new order on our website once your return is processed.

Refunds

After we receive and inspect your return, we will notify you about the approval status. If approved, the refund will be processed automatically to your original payment method within 10 business days.

For Balkan returns: Refunds are processed within 24 hours after we receive your item and shipping receipt.