Still have questions?
Our friendly customer support team is here to help!
🚚 Shipping & Delivery
What shipping options do you offer?
We offer standard and express shipping across Serbia and the Balkan region via trusted courier services.
All orders are processed and shipped within 24 hours of payment confirmation.
- Learn more on our Deliveries
What are the delivery times?
Free Pickup Point in Subotica:
📍 Prvomajska 20, BEAUTY CONNECT, Subotica
- Try on items before purchase
- Immediate pickup without waiting
- Professional fitting consultation
Delivery Timeframes:
🚚 Serbia: 1-3 business days
🚚 Neighboring countries (Montenegro, Bosnia & Herzegovina): 2-5 business days
🚚 Other Balkan countries (Croatia, Albania, North Macedonia, Slovenia, Bulgaria): 3-7 business days
🚚 European Union (Germany, France, Italy, Austria, etc.): 5-10 business days
🚚 Rest of Europe (UK, Switzerland, Norway): 7-14 business days
Do you provide a tracking number?
Yes! Once your order is shipped, we will send you a tracking number via email so you can monitor your package in real-time.
📦 Returns & Exchanges
What if the items don't fit?
You can return or exchange any item within 14 days of receipt. Items must be unworn, in their original condition and packaging.
- Full details in our Return and Refund Policy
How do I return an item?
We offer free returns through our convenient Balkan Return Program:
1. Contact us at support@milavitsabalkan.store to initiate your return
2. Ship the item back using any local post office in your country
3. Keep the shipping receipt and email us a photo of it
4. We'll refund your item cost + shipping costs + send you a €5 gift coupon
What costs are covered?
- Full item price
- Your return shipping costs (based on receipt)
- Plus €5 gift coupon for your next purchase
How long does a refund take?
Processed within 10 business days after we receive and inspect your return
📏 Sizing & Fit
How do I find the right size?
We have created a detailed size chart with fitting recommendations. Please check it carefully before ordering.
View our Milavitsa Size Guide
What if I'm between sizes?
If you are unsure between two sizes, we recommend choosing the larger one for optimal comfort. Remember, our easy returns policy has you covered!
👙 Products & Brand
What materials are your lingerie made from?
We use high-quality, breathable materials such as cotton, micromodal, and premium lace. The full composition is listed in each product's description.
Where are your products manufactured?
Our lingerie is crafted at certified factories in Belarus, ensuring high-quality craftsmanship and strict quality control at every stage.
💳 Payments & Security
What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, Dina), online banking, and cash on delivery (Available in Serbia only).
Is my payment information secure?
Absolutely. All payments are processed through secure payment gateways with SSL encryption. We do not store your card details.
Still have questions?
Our friendly customer support team is here to help!
Email: support@milavitsabalkan.store
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